With today’s accelerated growth of global e-commerce and the constantly evolving information, sales readiness is a process that involves continuous learning and training. We are operating within an international online payments arena that calls for highly skilled sales and account managers who are able to provide their worldwide clients with fast, on-the-spot knowledge of global e-commerce, innovative online payments solutions and the credit card processing industry.
Ensure your sales team’s readiness!
The first consideration to be taken into account in order to enhance Payvision’s sales readiness is certifing that all the people involved have the proper skills and knowledge. Therefore, all our sales and account management team members receive extensive, thorough, in-house training in all aspects of international credit card processing.
Consequently, our sales team has mastered every aspect of card processing like interchange, underwriting, card schemes regulations by country and by region, payment processing from both the PSP side and the acquiring side, due diligence, risk analysis of accounts, and in addition, to these specialized skills, they are also trained to provide a high-level of communication and ensure long-term customer relationships.
Over the years, we have noted that this approach leads to a significant quality gap between the people trained within our company and those people coming from various acquiring companies or payment service providers. Our sales team’s ongoing training provides our clients with the benefit of a reliable single point of contact – their account manager. The reason we’ve set up the organization in this way is to be able to provide our partners with immediate answers to the majority of their questions. In the event their questions are not answered on the spot, we make sure our clients receive their answers within 1 day, or a maximum of 2 working days.
This rapid reply process results from the fact that Payvision’s relationship managers have strong connections and very short lines of communication with various departments, such as finance, the Payvision technical supporting team or the underwriting department, which allows them to speed up the feedback procedure. We received positive feedback from our partners over the past years, who really appreciate this prompt on-spot know-how.
Be an active listener! Don’t forget that their customers are also your customers!
Moreover, because we’ve learned that continuous learning and improvement come from active true listening, we ensure that our staff has also mastered the attentive listening, thus building valuable customer rapport. Everyone likes their real problem description to be truly heard and paid attention to, and then to receive a precisely framed solution within a short time. There is, of course, always room for improvement, and one of the quickest ways to achieve it is by actively listening to our partners’ feedback and then immediately incorporating it into our procedures.
Our goals and objectives, especially for our sales and account management team, are focused on building premium-quality customer rapport, in order to guarantee that our partners actually receive what they deserve and need in this fast-paced online payments industry. We’ve always believed that Payvision sales team, as at any other company, is the “business card” of our organization: it is the only human aspect of the process that many people will come into contact with, and as such has a direct impact on organizational growth.
The bottom line is that, here @Payvision, we are NOT trying to accommodate our clients within the online payments value chain, since in the technology- intensive world of online payments, trying doesn’t exist in our vocabulary. We are in fact providing customer relationship management with the highest quality standards!