It goes without saying that the COVID-19 pandemic that’s coursed through the first half of 2020 (so far) has twirled our lives in ways we’ve never imagined. Undeniably, we’re all witnesses of the largest global public health event to occur in modern times.
It’s crazy times for retailers and merchants indeed, among others. Customers are staying home, everyone’s eschewing cash, and people prefer to pay with their smartphones because touching a terminal could pose a health risk.
Fusion and close collaboration between different players – that’s what we’re seeing a lot of in the payments world at the moment. In the past, banks and fintechs may have been considered rivals due to their distinct nature, but today it’s a completely different story.
The payment process isn’t usually the sexiest part of the shopping experience.
Too many things can go wrong: the customer’s card may have expired, or their account is incorrectly flagged for fraud, or sometimes the payment is simply declined for unknown reasons.
As we approach the end of 2017, we’re thinking about what’s next, about how the future of payments will unfold.
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